Membership Processor

  • Brisbane
  • Permanent
  • Mon Aug 10 00:22:49 2026
  • JR100383

About the Role  
As a Membership Processor, you will be joining our Policy Team at see-u, assisting with complex enquiries to maintain a high standard of service. You are responsible for providing exceptional service to our members and other internal departments. You’ll act as a contact point for any membership queries and assist the Member Experience Team with complex enquiries to maintain a high standard of service.

You’ll join a high performing, passionate and driven team who are always willing to coach and support each other and aim to deliver better-value services that help our members enrich their lives.

What you’ll do

  • Member Support: Act as the primary contact for membership queries, resolving complex enquiries and providing accurate information.
  • Processing Tasks: Handle new membership applications, updates, cancellations, and premium adjustments. Complete daily and monthly processing tasks and ad-hoc requests.
  • System Management: Maintain proficiency in membership systems (e.g., HAMBS), assist with system testing and upgrades, and troubleshoot technical issues.

About you

  • You have experience in finance or insurance or a similar clerical or administrative role and are known for your accuracy, care, and can-do attitude.
  • You’re confident communicating across phone and email and you take pride in getting details right.
  • You enjoy learning new systems, adapting to change, and pitching in to help your teammates when it gets busy.
  • Above all, you care about delivering a great experience not just ticking boxes.

HBF + see-u Employee Benefits

  • FREE Corporate Gold Hospital Insurance (for you and your family)
  • 2 volunteering days per year
  • Access to corporate discounts across a range of gyms, retail, restaurants, and hotels
  • Centrally located CBD offices across Australia
  • Hybrid working arrangements available

Keen to Apply?
Great! Applying is as simple and quick as clicking on the "Apply" button to complete your application.

Our recruitment and selection process includes a variety of assessment methods including reference checks, National Police Clearance and verification of working rights in Australia.

Inclusion and Accessibility
At HBF, we believe in the potential of every individual. We're committed to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community, including transgender and gender-diverse applicants.

We want you to Be You, Be Bold, and feel supported every step of the way. If you require any adjustments or alternative formats during the recruitment process, please contact us at careers@hbf.com.au.